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Return Policy

RICH Hair Care Return Policy is a part of RICH Hair Care Terms & Conditions of Sale. 

The Customer has the right to return the products within 14 days of the date they received the goods. 

The returned product must be unused, undamaged and in unopened original packaging, damage to or removal of the plastic cover is also considered as opening of the package. 

The return form is to be sent to RICH Hair Care´s postal address at Ehitajate tee 114, Tallinn, 13517, Estonia or e-mailed to info@richhaircare.com within 14 days. Usual return expenses are covered by the Customer in the amount equivalent to 10,00 euros, except when the products returned did not match the order. Transportation fee is not refundable. 

Returned goods may be exchanged for different products sold at the RICH Hair Care webpage. Delivery expenses of the exchanged product are covered by the Customer. 

RICH Hair Care will refund the amount paid for the returned products within 30 days of the date the Customer received the return form, if the goods returned have reached RICH Hair Care within that period. The money will be refunded to the same bank account from which it was transferred to RICH Hair Care. In case of a faulty product RICH Hair Care will also refund the delivery fees. 

If the product returned is damaged, not due to the fault of RICH Hair Care or DPD parcel delivery service, but as a result of the abnormal use of the product or other reasons, e.g. damaged packaging, RICH Hair Care retains the right to deduct the reduced value of the product from the refundable amount. 

In case you have any queries on any aspect of the above Return Policy, please contact us either by an e-mail to info@richhaircare.com or by calling us at +372 6 777 328.